Support work, done properly
People you’ll meet before starting
1–2, not 14
We don’t just fill shifts
Participants should have real choice over who enters their home and spends time with them. That’s not a nice-to-have - it’s the whole point.
We learn about your support needs, personality, interests, routine and what you're actually looking for.
We look at our team and identify support workers who could genuinely be a good match.
Meet them first. Ask questions. Decide whether it feels right. No pressure, no obligation.
Support shouldn't become set and forget. Our team stays involved, every step.
What we’ve tried to fix
Support work isn’t broken because people don’t care. It’s broken because it’s usually run by managers who don’t understand disability from a clinical and personal experience — and therefore don’t train their staff accordingly.
Random support workers you've never met turning up at the door
Participant matching. You meet them before anything is locked in.
No one answering the phone. Ever.
Responsive local management. Actual humans, nearby.
Support workers becoming 'friends' instead of professionals
Clear boundaries, training and oversight - kindness with structure.
Being left scrambling when something goes wrong
After-hours support when things don't go to plan.
Participants feeling like a roster number
A management team that actually knows who you are.
Sound familiar?
There’s a better way to do this.
Our support workers
Real people, real interests, real boundaries. Every worker is screened, trained and — just as importantly — someone we’d happily have in our own homes.
Has never met a dog he didn't immediately befriend.
Collects shells from every beach she visits. The shelf is very full.
Claims he can predict rain better than the Bureau. He is often right.
Happiest with salt in her hair and the sun going down.
In their words
Participants in their own words — no scripts, no stock footage.
Jess
Jess talks about her experience with her support workers — and why she can’t speak more highly of her worker, Matilda.
Baden
Baden on finally having consistency — and a company that actually cares. While his support was on pause, Matt, our Ops Manager, visited him in hospital every fortnight for three months.
Backed by real allied health
Our support workers are supported by occupational therapists at our sister company, Nourished Not Deprived.
So when something’s tricky, there’s an OT in the conversation — not just a manager with a clipboard.
Our supports
Five ways we show up — always shaped around the person, never the other way round.
Getting out, doing things and actually participating in the community.
What it looks likeWorking alongside participants to develop skills, confidence and independence.
What it looks likeSupport to pursue interests, hobbies, activities and genuine community participation.
What it looks likeSupport delivered by appropriately trained workers where additional skills or experience are required.
What it looks likeNot sure which one fits?
That’s exactly what the first conversation is for. We’ll work it out together.
Ask us anything →For Support Coordinators
Referrals shouldn’t require a project plan. Send us the details once — we’ll come back fast, match thoughtfully, and keep you in the loop without you having to chase us. And if we don’t have the right person for your participant, we won’t take the referral — we’ll run another recruitment round until we do.
Proudly female-founded
About NND
NND Supports was created because we believed support work could be done better — and we’d seen what happened when it wasn’t.
Founder Bronte also leads our allied health sister company, Nourished Not Deprived — more than 6,000 participants helped in 4.5 years. With two parents with disability, she knows firsthand the difference proper support makes.
And this is the part of the group built around one stubborn idea: a management team should actually know the people it supports. Not their plan number. Them.
Read our storyPart of the NND Group
Our sister company, Nourished Not Deprived, offers occupational therapy, dietetics and therapy supports across the same neck of the woods — same warm, human approach, different kind of care.
Referrals & enquiries
Thirty seconds, four questions — we’ll take it from there.
FAQs
And if your question isn't here, just ask — a real person replies within two business hours.
Whether you're a participant, a family member or a Support Coordinator — one form, one conversation, and we'll start matching.
